Shipping Policy

🕒Order Processing

• Business Days: Monday – Friday (excluding U.S. federal holidays).
• Business Hours: 9:00 AM – 6:30 PM (Eastern Standard Time, GMT-05:00).
• Order Cut-Off Time: 5:00 PM EST. Orders placed before 5:00 PM EST are processed the same business day. Orders placed after this time or on weekends/holidays will be processed on the next business day.
• Order Confirmation: You will receive an immediate confirmation email once your order is placed. Please keep this email for your records.
• Processing Time: Typically 1–5 business days, depending on product availability and order volume.
• Peak Periods: During high-demand seasons such as holidays or promotional events, processing may take slightly longer.

🎄Holiday Schedule

Our fulfillment center observes the following U.S. federal holidays. Orders placed on or near these dates will be processed on the next business day:

• New Year’s Day – January 1
• Presidents’ Day – February 17
• Memorial Day – May 26
• Independence Day – July 4
• Labor Day – September 1
• Thanksgiving Day – November 27
• Christmas Day – December 25

📦Shipping Methods & Rates

We use trusted, reputable carriers such as USPS, DHL, and EMS, as well as select regional partners to ensure your order arrives safely and on time.

• Flat Rate Standard Shipping: $9.95 per order (no minimum purchase required).
• Expedited Shipping: Currently unavailable but may be offered in future service updates.
• Free Shipping Promotions: When available, eligibility and duration will be clearly displayed on our website and promotional materials.

⏳Handling & Transit Times

• Handling Time: 1–5 business days.
• Transit Time: 7–15 business days (depending on destination and carrier conditions).
• Total Delivery Time = Handling Time + Transit Time.

Please note: During holidays or high-volume periods, transit may be extended by a few days. Orders containing multiple items may be shipped separately to expedite delivery.

🌍Shipping Coverage & Restrictions

At this time, PawlishWear.com ships only within the contiguous United States (48 mainland states). We do not currently ship to:

• Alaska
• Hawaii
• Puerto Rico
• Guam
• U.S. Virgin Islands
• APO/FPO/DPO military addresses
• International destinations

➡️ All orders must include a valid U.S. street address. Orders with P.O. boxes or incomplete addresses may experience delays or cancellation.

📍Address Accuracy & Reshipment Policy

Please review your shipping details carefully before completing your order. PawlishWear.com is not responsible for:

• Orders shipped to incorrect or incomplete addresses.
• Packages lost or delayed due to address errors, forwarding, or redirection.
• Orders returned or discarded due to invalid address information.

➡️ If your order is returned to our warehouse because of an incorrect or incomplete address, reshipment fees may apply.

🔎Order Tracking & Delivery Updates

Once your order ships, you’ll receive a tracking link via email that allows you to monitor your delivery in real-time. Please allow:

• 1–2 business days after processing for the tracking link to become active in the carrier’s system.
• Tracking updates may occasionally be delayed by the carrier during peak periods.
• If you do not receive your tracking email, please check your spam or junk folder before contacting our support team.