Cancellation & Modification Policy
Last Updated: September 16, 2025
At PawlishWear.com, we understand that plans can change — and we aim to make any order cancellations or modifications as smooth and transparent as possible. This policy explains how and when you can cancel or change an order, what happens after fulfillment begins, and how we handle related fees.
⏳Cancellation & Modification Window
- You may request to cancel or modify your order within 12 hours of placing it.
- All requests must be submitted before your order has been packaged, processed, or shipped.
- Once an order enters fulfillment or shipping, it can no longer be cancelled or modified.
- After the 12-hour window, your order will proceed to production or fulfillment automatically.
📩How to Request a Cancellation or Change
Please contact us as soon as possible and provide your order number, full name, email, and the specific request.
- Email: [email protected]
- Phone: +1 (917) 838-7940
- Support Hours: Monday – Friday, 9:00 AM – 6:30 PM (EST)
➡️ Our support team will verify your order status and confirm if the request can be processed.
🚚After Shipment or Fulfillment Begins
Once your order has been processed, packaged, or shipped, the following conditions apply:
- We can no longer cancel or modify your order.
- You must wait until the package is delivered, then follow our Returns Policy to request a return or exchange.
- We cannot modify shipping addresses, recipient info, or product details once shipped.
- If your package is undeliverable due to an incorrect address, reshipment charges may apply.
💵Fees & Refund Details
| Request Type | Timing | Fee / Refund Condition |
|---|---|---|
| Cancellation | Within 12 hours (before fulfillment) | ✅ Full refund, no fee |
| Cancellation | After fulfillment begins | ⚠️ Subject to a small restocking fee |
| Cancellation | After shipment | ❌ No refund on shipping; return required |
| Address or Item Change | Within 12 hours | ✅ Free modification |
| Address or Item Change | After 12 hours / processing | ❌ Not possible; follow Returns Policy |
🔄Common Change Scenarios
1. Shipping Address Updates: You may update your shipping address within 12 hours. After this window, changes cannot be guaranteed.
2. Item Changes (Size, Color, Quantity): You may modify product details within the same 12-hour period. If the modification cannot be made, you may cancel the order (if eligible) and place a new one.
3. Combining or Splitting Orders: For logistical reasons, we cannot combine or split orders after they have been placed.
⚠️Special Notes
- Made-to-order or personalized items may not be eligible for modification or cancellation once production begins.
- During peak seasons (holidays, sales), the cancellation window may be shorter.
- Requests are processed on a first-come, first-served basis, so timely contact is essential.
🤝Contact Information
For all cancellation and modification requests, please contact our support team:
- Address: 4183 Gleane St, Apt 3, Elmhurst, NY 11373, United States
- Email: [email protected]
- Phone: +1 (917) 838-7940
- Website: https://pawlishwear.com
- Support Hours: Monday – Friday, 9:00 AM – 6:30 PM (EST)
✨ PawlishWear – Designed with Personality. Delivered with Heart.