Refund Policy

💳Refund Eligibility & Processing

Once your returned item is delivered to our warehouse and inspected, we’ll begin processing your refund.

• Approval & Issuance: Approved refunds are issued within 10 business days after the returned item has been received and inspected.
• Payment Method: Refunds are credited to the original payment method used at checkout (PayPal).
• Email Notification: You’ll receive an email confirmation once your refund has been approved and released.
• Bank Processing Time: Depending on your payment provider, it may take an additional 2–3 business days for the refund to appear in your account.

➡️ Important Note: Shipping and handling fees are non-refundable, unless the return is due to an error on our part (e.g., wrong item shipped, damaged goods). Refunds can only be processed for items returned in compliance with our Return Policy.

⏳Order Cancellations

Changed your mind? No problem — we understand.

• Free Cancellation Window: You may cancel your order within 12 hours of purchase at no cost, provided your order has not yet entered the fulfillment or shipping process.
• How to Cancel: To request a cancellation, please contact us via email or phone as soon as possible during our support hours.
• After 12 Hours: Once your order is being processed or has shipped, we cannot guarantee cancellation. If the package has already shipped, please follow our Returns Policy to request a return.

⚠️Refund Exceptions & Special Conditions

To maintain fairness and product integrity, the following conditions apply:

• Unapproved Returns: Items returned without prior authorization (RMA) will not be accepted or refunded.
• Non-Refundable Items: Personalized items, final sale products, and hygiene-sensitive items (e.g., undergarments) once opened are non-refundable.
• Condition Requirements: Refunds may be denied if returned items show signs of use, damage, or are missing original tags/packaging.
• Partial Refunds: In rare cases, a partial refund may be issued if only part of an order qualifies or if an item has diminished value due to handling.

💵Refund Method Summary

📦Defective, Damaged, or Incorrect Items

If your order arrives defective, damaged, or incorrect, please contact us within 30 days of delivery with photos of the issue. We will:

• Provide a prepaid return shipping label, and
• Issue a replacement or full refund, including all shipping charges.

Please do not return damaged or incorrect items without prior approval.