Returns Policy

📝Interpretation & Definitions

Interpretation: Words with capitalized first letters have specific meanings defined below.

Definitions:

• Company: PawlishWear LLC (Charlie Chen), 4183 Gleane St, Apt 3, Elmhurst, NY 11373, United States.
• Website: https://pawlishwear.com
• Goods: Products available for sale on our Website.
• Orders: Purchase requests submitted by you through our Website.
• You: The individual or legal entity accessing, using, or purchasing from our Website.

⏳Order Cancellation & Return Rights

• You may request a return or exchange within 30 days of receiving your order.
• Refunds are issued to the original payment method within 10 business days after we receive and inspect the returned items.
• Pre-authorization is required — items returned without prior approval will not be accepted.
• If 30 days have passed since your delivery date, unfortunately, we cannot offer a refund or exchange (except for defective or damaged goods covered under warranty).

📧How to Request a Return

To initiate a return, please contact our customer care team and include your order number, full name, email, and reason for return (with photos if applicable).

• Email: [email protected]
• Contact Form: https://pawlishwear.com/contact-us
• Phone: +1 (917) 838-7940

➡️ Once your return request is approved, we will send you a Return Authorization (RA) number and detailed instructions.

📋Conditions for Eligible Returns

To qualify for a return, please ensure:

• The item was purchased within the last 30 days.
• The item is unused, unworn, unwashed, and in its original packaging.
• All tags, labels, and accessories are intact.
• You include the original receipt or proof of purchase.

❌Non-Returnable Items

Certain products cannot be returned or refunded:

• Customized or personalized items.
• Clearance, discounted, or final-sale items.
• Products unsealed for hygiene reasons (e.g., undergarments or accessories if applicable).
• Gift cards or downloadable products.

🚚Returning Goods

Return Address: 4183 Gleane St, Apt 3, Elmhurst, NY 11373, United States

Return Shipping Responsibility:

• If the item is defective, damaged, or incorrect: We will cover return shipping and provide a prepaid return label. (Returns cost: $0.00)
• If returning due to change of mind or ordering error: You are responsible for the return shipping costs. We strongly recommend using a trackable service.

🎁Gifts & Exchanges

• If the item was marked as a gift, you’ll receive a gift credit for the value of your return.
• If not marked as a gift, the refund goes to the original purchaser.
• Exchanges are available for the same item in a different size or color, subject to stock availability.

💳Refund Processing

• Once we receive and inspect your return, we will email you about the approval or rejection of your refund.
• If approved, your refund will be issued within 10 business days to your original payment method (Paypal).
• Please note your bank may take additional time to post the refund.
• If your refund is delayed beyond 15 business days after approval, please contact us for assistance.

⚠️Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please notify us with photos of the issue. We’ll arrange for a replacement or full refund, including shipping costs. We may request that the defective item be returned before a refund or replacement is processed.